Swarovski Technical Support and Frequently Asked Questions
Q: What is Star Track Software: Swarovski Crystal Edition?
A: Star Track Software is a Swarovski Database to inventory your crystal collection.
Q: What items are included in the Swarovski software package when it is shipped?
A: The package is shipped on a CD with installation instructions, or it can be downloaded as a single file into which all the files found on the CD have been compressed. When you are running the application, you can easily access the User Guide file for explanations of all the features.
Q: I am confused....do I need to purchase Microsoft Access to run Star Track Software?
A: No, absolutely not. A run-time version of Access 2003 is automatically installed so that you can run the program WITHOUT having to purchase any additional software.
Q: What if I need help with installing or running Star Track Software?
A: We provide unlimited technical support for installation and limited technical support after installation. If you are unsuccessful installing the software directly from the CD, try copying all the files from the CD to a temporary folder on your computer's hard drive (C:\), and run the setup program from there instead. (Because the Premium Package contains very large image files, some systems have trouble copying, extracting and processing the application files from the CD.) For other suggestions about what to do, read the section in the User Guide called Troubleshooting Installation Problems. If you encounter problems that you cannot solve, contact us for more help.
Q: Can you explain again what images are included in the Star Track Software Premium Edition?
A: There are over 2800 crystal items WITH DATA in the database, including items from the Swarovski Silver Crystal and other lines (such as Crystal Moments, Crystal Décor, Crystal Signatures, CrystalograM, Daniel Swarovski Masterpiece, Julia's World, Paradise, Perfume, and Trimlite). The software contains images of nearly every product in ALL these lines (not just Silver Crystal), from Warner's Blue Ribbon Books. (The reports provided in the software do NOT PRINT the Warner's images. The reports will print only your personal images.)
Q: Does Star Track Software ~ Swarovski Crystal Edition run under Windows 95, 98 or ME?
A: In previous versions, these older versions of Windows were included in the list of platforms on which Star Track Software would run. However, the current version of our application runs in Microsoft Access 2003, which requires Windows 2000 (with Service Pack 3 or later) or Windows XP or Vista. If you are unsure what version of Windows is running on your PC, open My Computer, select Help near the top of the screen, then click on About Windows.
Q: What are the system requirements for Star Track Software ~ Swarovski Crystal Edition?
A: System requirements for the Swarovski Software.
Q: Are there other Editions of Star Track Software?
A: Currently, the only edition is for Swarovski Crystal.
Q: Can you build other custom database applications?
A: If you have a need for a custom database application, please contact us directly to discuss this further.